Cancellation & Refund Policy for Educational Services

At Dhanzo, we are dedicated to providing seamless and secure financial transactions for educational services. However, we understand that cancellations and refunds may sometimes be necessary. This policy outlines the terms under which cancellations and refunds are processed to ensure transparency and clarity.

Cancellation Policy

1. Service Cancellation by the Client

Clients may cancel their educational services at any time by contacting our customer support team at support@dhanzo.it.com.

• Cancellation requests must be submitted in writing, including your account details and the reason for the cancellation.

2. Cancellation by Dhanzo

We reserve the right to cancel services if the client violates our Terms of Service or other policies.

• In such cases, no refund will be provided.

Refund Policy

1. Eligibility for Refunds

Refunds are only applicable for unused educational services and must be requested within 30 days of purchase.

• Services that have already been accessed, utilized, or partially completed are not eligible for a refund.

2. Requesting a Refund

To request a refund, please contact support@dhanzo.it.com with your order details and reason for the refund.

3. Processing Refunds

Once a refund request is received, our team will review the request and notify you of the approval or rejection.

• Approved refunds will be processed within 7-10 business days and credited back to the original payment method.

4. Non-Refundable Services

The following services are non-refundable under this policy:

• One-time consultation or advisory sessions
• Customized educational content or courses
• Digital learning materials that have been downloaded or accessed

Your Rights

You have the right to access, update, and request deletion of your personal information.

• If you wish to exercise these rights or have concerns regarding our refund and cancellation process, please contact us.

Contact Us

For any inquiries regarding our Refund and Cancellation Policy, please reach out to us:

• Email: support@dhanzo.it.com
• Address:
  Ajmercury Ict Consulting And Solutions Private Limited
  No. 07, K No. 08, Shop No. 02, Ground Floor, Hennur Bande
  Road, Byraveshwara Layout, Kalyan Nagar, Kalyananagar,
  Bangalore, Bangalore North, Karnataka, India, 560043

Thank you for choosing Dhanzo. We value your trust and are here to assist you.