Refund Policy

At Dhanzo, we are committed to providing seamless and secure financial transactions. However, we understand that there may be times when you need a refund. Our Refund Policy outlines the conditions under which refunds are processed, ensuring a clear and straightforward experience.

Eligibility for Refunds

Refunds are applicable in the following cases:

• Failed Transactions: If a transaction fails due to technical issues and the amount is debited from your account.
• Duplicate Transactions: If a payment is processed multiple times for the same service or product.
• Unauthorized Transactions: If a transaction is proven to be unauthorized or fraudulent.

Refund Request Process

1. Contact Support:
   Reach out to our customer support team via email at support@dhanzo.it.com or through the app’s help section. Please provide the necessary details, including transaction ID, date, amount, and reason for your refund request.
2. Verification:
   Our team will review your request and verify the transaction details. This may involve collaborating with the relevant payment partner or service provider.
3. Processing Time:
   Once verified, eligible refunds will be processed within 15-20 working days. Please note that some delays may occur due to bank or payment gateway processing times.

Non-Refundable Cases

Refunds will not be applicable in the following scenarios:

• Transactions that are successfully completed and the service/product has been availed.
• Errors caused by incorrect details entered by the user (e.g., wrong account number or bill details).
• Requests made beyond 30 days from the transaction date.

Refund Method

Refunds will be credited back to the original payment method used during the transaction, whether it’s your bank account or card.

Need Help?

If you have any questions or need assistance regarding refunds, please reach out to us:

• Email: support@dhanzo.it.com

We’re here to ensure your experience with Dhanzo is smooth, secure, and reliable.